The Kith Loyalty ProgramUpdated a day ago

Welcome to Kith Loyalty, a point-based program that rewards customers with exclusive and early to products, experiences, and services. Based on points accumulated through purchases, along with Achievements and Moments, Loyalty Members will be placed into one of our tiers, where benefits can be unlocked. 

Kith Loyalty Program Accounts

Who can join the Kith Loyalty Program?

The Kith Loyalty Program is open to all customers. Only an account on the Kith App is necessary. 

Is it free to join the Kith Loyalty Program?

Yes. The Kith Loyalty Program is free to join and does not require any enrollment fees or a credit card application. 

How do I join the Kith Loyalty Program?

You are automatically enrolled in the Kith Loyalty Program once you create an account on the Kith App. 

I already have an existing Kith account associated with my email address, but have not yet downloaded the app. Will my lifetime purchase history be counted toward points? 

Yes, historical purchases and points will appear in your account once you download the app and create an account using the same email address associated with your online or in-store Kith purchases. 

Can I merge multiple accounts?
Yes. Customers may transfer points from one secondary account into a primary account through the Link Accounts feature in the Kith App settings. The purchase history from the secondary account will not merge - only the points balance. Secondary accounts will no longer earn points after being merged. Secondary accounts with pending points are not eligible to merge until the pending period is complete. This action can only be completed once, and all merge requests are subject to internal review and cannot be undone.

Why was my account suspended?

Accounts may be suspended due to inappropriate behavior, at the discretion of Kith. A suspended account is marked as such on the ID screen, and all other account information will be hidden. 

How do I cancel my Kith Loyalty Program membership?

You can cancel your Kith Loyalty Program membership at any time by deleting your account in the Settings tab of the Kith App. 

What are your Loyalty Terms of Service?

The Kith Loyalty Program terms can be found here.

The Point System

What are purchase points?
Purchase points are earned through transactions online, the Kith App, and Kith retail locations. Points are awarded at a rate of 2 points per $1 spent on Kith products and 1 point per $1 spent on non-Kith products and Kith Treats. Points are not awarded on taxes, shipping, or discounts.

How do I accumulate points?

Purchase points can be earned online, on the Kith App, at Kith Shops, and at Kith Treats locations worldwide (with some exceptions noted below), through purchases made through all regular payment methods and Kith e-gift cards. Points may also be earned by attending Moments or unlocking Achievements. Since points are retroactive, you may see a point total that corresponds with your purchase history upon creating a Kith Loyalty account. 

When do points get added?

Some points, such as through Kith Moments and Achievements, may be added instantly. However, purchase points are put into pending status starting on the purchase date, and are added after the return window closes on eligible orders. For online orders, purchase points are added to your points total after 30 days and in-store orders are added to your points total after 14 days.

How do I view my point total?

Your point total can be found in the Loyalty tab on the Kith App, located on your Membership ID card. 

Are points redeemable?

Kith Loyalty Points are not redeemable and do not translate into fiscal dollars for spending. Points are used to unlock special rewards, benefits, exclusive access, and more. 

Do my Loyalty points expire?

No, Loyalty points do not expire. 

Why didn’t I earn points on my purchase?

If you choose to check out as a guest on Kith.com or the Kith App, points will not be counted from your purchase. Points may also not appear yet due to the pending period in place after the date of purchase, please see above. 

I have accounts on multiple regional sites with the same email. Is my point total combined?

Yes. Orders placed under the same email address, regardless of the regional website used, will accumulate points under one Kith Loyalty account. 

I purchased something on sale, will I receive points from this purchase?

Yes, customers will receive points on purchases of sale items. However, customers will receive the amount of points reflected upon the sale price, not the original price. 

What happens to my points when I return a product/products?

Refunds will result in a point deduction equal to the amount of purchase. Tax and shipping do not apply to the deduction.

I made a purchase on a regional Kith website or in a country whose currency is not USD. How will my points be adjusted?
All orders, regardless of currency or region, will have their points adjusted to the US standard, based on the daily currency exchange coefficient. For retroactive points, a currency coefficient will be determined at the time of calculation.

What is the Estimated Purchase Point calculation?

This is the estimated point total that you will be awarded from the purchase in your cart after the purchase has been made and the pending period is over. 

What should I do if there is an issue with my point balance?

Please reach out to uk.[email protected] with any questions or concerns regarding your point balance. 

The Tier System

What are tiers?

Tiers in the Kith Loyalty Program are where Kith Loyalty Members are placed based on their point history, and where the specific rewards, experiences, and additional benefits are decided. 

How many tiers are there?

The Kith Loyalty program has three tiers. In ascending order, please see the tier breakdown below:

• Paragon (0-1,999 Points) 
• Quartz  (2,000-9,999 Points)
• Voyage (10,000+ Points) 

How are tiers determined?

Kith Loyalty Members are placed in tiers based on lifetime point accumulation. 

What are the tier names based on?

Tier names are based on colors from the classic Kith palette, found in seasonal collections, footwear collaborations, and more since 2011. 

Where do I see my tier status?

Tier status can be found under the ID tab in the Kith App, located under your membership card.

What tier benefits can I expect?

Please see the complete list of tiers and tier benefits here. 

How do I see the tier benefits I’ve unlocked? 

Tier benefits can be found on the Loyalty Timeline. Other benefits are found in your personal History feed. 

If I move up a tier level, what happens to the benefits I’ve previously earned?

Kith Loyalty Members will have full access to all unlocked benefits in their Kith Loyalty history. 

How will I know if I’ve unlocked a new tier status?

Your membership card will change upon unlocking your new tier status, after the designated points pending period. You will be able to access the benefits of their new tier once your Kith Loyalty account has changed. You will also receive an email or push notification alerting you of the tier change. 

What should I do if there is an issue with my tier status?

Please reach out to uk.[email protected] with any questions or concerns regarding your tier status. 

Moments

What are Moments?

Moments are opportunities for Kith Loyalty Program members to earn points by checking in on the app at select events, installations, and experiences worldwide.

How do I check into a Moment?

Once you are within 100 yards of a Moment location, the check-in action will be unlocked in the Loyalty section of your Kith App profile. 

How many points do Moments earn?

Moments range in point value. The value for each moment is revealed on the Kith App upon unlocking. 

Where do I keep track of the Moments I’ve accumulated?

All unlocked Moments can be found under the All Moments section of your Kith Loyalty Program profile. 

Can I unlock the same Moment multiple times?

Moments, such as visiting a Kith Store, can only be unlocked once. This will refresh annually with the opportunity to unlock again upon completion in the new year. Points earned at a Moment will not be deducted after it is locked again.

I can’t check into a Moment that I’m currently at. Why is this happening?

You must have location services enabled to check into a Moment. If location services are not enabled, the check-in action will not be possible. 

What should I do if I’m having trouble with the Moments I’ve unlocked?

Please contact uk.[email protected] with any questions or concerns regarding your Moments. 

Achievements

What are Achievements?

Achievements allow Kith Loyalty Members to earn bonus points based on non-purchase behaviors.

How many points do Achievements earn?

Achievement point values vary depending on the action, and can be found under the All Achievements section of your Kith Loyalty profile. 

Where can I keep track of my Achievements?

All unlocked Achievements can be found under the All Achievements section of your Kith Loyalty profile.

What are Hidden Achievements?

Hidden Achievements are Achievements that do not display in the app before being unlocked. 

Do Achievements refresh?

Achievements refresh on an annual basis, and can only be unlocked once in a calendar year. Customers can re-earn the same achievements during the next calendar year. 

When are my points from Achievements added to my Loyalty ID?

Points related to a purchase-based achievement follow our standard pending points proceedings, with a timeframe of 14 days for in-store purchases and 30 days for online purchases. Achievements that are not tied to a purchase will be added immediately. 

Do past purchases count towards Achievements?

Unfortunately, purchases made before the launch of the Kith Loyalty Program (January 26, 2024) do not count towards Achievements. They do, however, count towards your total point balance and history.

What should I do if I’m having trouble with my Achievements?

Please contact uk.[email protected] with any questions or concerns regarding your Kith Loyalty Achievements. 

Early Access

Where do I see the collections I’ve unlocked Early Access to?

Kith Loyalty-based Early Access to collections, drawings, and more can be found under the Early Access section of your Kith Loyalty Program profile. 

How do I know if I’ve unlocked Early Access to a collection?

Unlocked Early Access to collections can be found under the Early Access section of your Kith Loyalty profile. You will also receive a push notification informing you that Early Access is available to your account. 

How long does Early Access last?

The timeframe to shop Early Access will vary depending on the collection. 

Tier Exclusives

What are Tier Exclusives?

Tier Exclusives are periodic collections, featuring custom apparel, accessories, and more designed exclusively for each tier. Each product is made-to-order and requires an additional processing period for manufacturing and shipping. Please visit our Made-to-Order and Pre-Order Processing article for more information.

How do I see which Tier Exclusives product I’ve unlocked?

You can shop unlocked products under the Tier Exclusives section of your Kith Loyalty Program profile. 

How can I purchase unlocked products from Tier Exclusives?

Products from Tier Exclusives can be purchased exclusively through the Kith App, in the collection unlocked on your Kith Loyalty Program Timeline. 

How long are Tier Exclusive products available to buy?

The purchase window for Tier Exclusive products may vary depending on each release. Closing information can be found on the product description page. 

In-Store

How can I earn points in-store?

Points can be earned at Kith store locations by completing check-in Achievements and making in-store purchases.  Members of Kith Loyalty can either provide the email associated with Kith Loyalty or present the QR code found on their in-app Membership Card at checkout to earn purchase points. 

I gave my phone number at checkout. Why didn't I earn points?

Retail accounts tied only to a phone number are not eligible for earning points. You must provide your email address or Loyalty QR code at checkout.

I made a retail purchase, but didn't provide my email address or scan my Kith ID. How do I get credit for those points?

Points can only be captured if your identifying information is provided at the point of purchase. Kith cannot add points from a retail purchase retroactively.

How do I skip the line at Kith Stores as a Voyage Member?

Voyage tier Members can skip the line at Kith Stores by providing our security with your in-app Voyage card.

Store staff have the ability to deny skip-the-line at entry, and this benefit only admits the cardholder with one additional guest. This cannot be honored at select regional Kith locations, on the opening day of any flagship, or on a release day of Kith Collections or exclusive footwear.

Are all global Kith retail locations taking part in the Loyalty Program?

No. The following locations will not be eligible for earning points or honoring benefits:

• Kith Seoul